Using the Homeowner Portal – The homeowner portal is an invaluable tool in assisting homeowners to access their accounts, make online payments, set their communication preferences, and more. Please review this article to learn just about everything you need to know about setting up and using the homeowner portal.
Create a Login – First things first. The homeowner portal is accessed through a web browser, so first and foremost, get on your favorite web browser and make sure you have a good internet connection. Then you’re going to go the the following link to get to the login page for the homeowner portal: https://frontsteps.cloud/CaliberWeb2_CF#!/. Once you are at this page you will click “Create Login”. Then enter your ten digit HOA account number and preferred email address. If you don’t know your account number, you can get that by emailing the HOA. Next, enter you home address. Then check your email for a prompt to continue. Create a new username and password. Now you can use your new username and password on the login page to log into the homeowner portal.
Set Communication Preferences – Once you’ve created your login you’ll want to log into the portal and check out the different tabs you. One of the first things you can do is go to the “Profile” tab to make sure your contact information is updated and accurate. In the “Available Records” table on the left side of the screen you can add or change an email address, phone number, mailing address, password, or family member. In the “Mailing” section you can set your communication preference to “mail” or “email” for the various types of notices the HOA might send out. You’ll want to make sure the HOA has the best email or mailing address on file for sending meeting notices or annual statements.
Make a Payment – To make a payment through the homeowner portal, go to the “Home” tab. From this page you can click a yellow button that says “Make a Payment”. This will take you to the “Make a Payment” window. From here you’ll want to click the “Make One-Time Payment” button (since the master HOA fee is only once per year, we don’t recommend setting up recurring payments). Then you just follow the on screen prompts to enter the payment amount, payment method, and billing information to submit your payment. You can make a payment using your bank account and routing number, also known as ACH or E-Check, without having to pay a standard processing fee. Credit and debit card payments are subject to standard processing fees. Once your online payment is submitted you should receive a receipt to your email. Allow for three days for your payment to post to your account.
Review Your Account – You can review your account history by clicking the “Accounting” tab. In this section you will see your account history with a running account balance. From this page you can also click the “Pay” button that will take you to the “Make a Payment” window.
View Community Documents – In the Community Documents tab, HOA management has the ability to post relevant community documents for homeowners to review. If you don’t see the document you are looking for in this section, contact management to have them send it to you by email.
*While signing up for the homeowner portal is not required, taking advantage of the homeowner portal experience will allow homeowners to stay current with their accounts and communication preferences. We encourage all homeowners to take advantage of this important tool. If you have any questions regarding the homeowner portal, please contact us. We are here to support you in your HOA experience.